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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not connect to my computer

Customer Question

my printer will not connect to my computer
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Do you use an USB cable or wireless connection to connect the printer ?

Customer: replied 1 year ago.
Wireless
Customer: replied 1 year ago.
Do you charge me $26 each time
Expert:  Sudipto replied 1 year ago.

Does the printer suddenly stopped working or do you have changed anything, before the problem started ?

Customer: replied 1 year ago.
If it was fixed the first time I wouldn't be here
Expert:  Sudipto replied 1 year ago.

Do you have tried anything to solve the problem, so that I can skip those steps .

Customer: replied 1 year ago.
It never would connect to the computer
Expert:  Sudipto replied 1 year ago.

Is it a new printer ?

Customer: replied 1 year ago.
I tried everything, the computer doesnt recognize password
Customer: replied 1 year ago.
New computer
Expert:  Sudipto replied 1 year ago.

What password ***** are entering in the computer ?

Customer: replied 1 year ago.
The WAP/WEP
Expert:  Sudipto replied 1 year ago.

OK, so mean to say that, your computer is unable to connect with the wireless network, right ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are you there
Expert:  Sudipto replied 1 year ago.

Yes

Expert:  Sudipto replied 1 year ago.

Ok, then that should be your question and not the one, you posted. Can you tell me, what message do you get, when you enter the WEP key ?

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