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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Bizhub 754 copy/printer machine on a network. I

Customer Question

I have a Bizhub 754 copy/printer machine on a network. I recently purchased a new computer which when I try to load the driver and search the printer does not show up in the list. I have tried to manually enter the IP address of the printer but it still can't find it. The computer has OS Windows 10. What's wrong
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason