How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35194
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

Need to (re)connect printer to new WiFi network router

Customer Question

Need to (re)connect printer to new WiFi network router
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. What's the model of your new Wi-Fi router?

Are you able to go to the Wireless / network (LAN / WLAN) option on the printer's screen (not on the computer's screen)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
Model: Arris 1682G
LanWLAN on Printer Screen: Not sure what exactly you mean
Windows 7
Expert:  Viet - Printer Tech replied 10 months ago.

On the printer's screen, go to Setup menu, then Wireless LAN Setup option, then select / connect to your wireless network name; if it's successful, then check printing.

Please click on the website below for video instructions:

https://www.youtube.com/watch?v=Lx9YEy88zUc

; only watch the video from the beginning to the minute 1:28.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 10 months ago.
Do I get to this printer screen through Control Panel?
Expert:  Viet - Printer Tech replied 10 months ago.

Do you mean Control Panel on the computer? Do not do anything on the computer for now. Please only do the steps on the printer device.

Did you watch the video yet https://www.youtube.com/watch?v=Lx9YEy88zUc? Were you able to to follow the instructions? Or were you stuck at any step?

Note: Watch the video from only the beginning to the minute 1:28.

When you are available, please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Printer Tech replied 10 months ago.

If needed, click on Start\Control Panel\Network and Internet\Network and Sharing Center, then if it shows Public network or Work network, then click on it, then click on Home network

, then check printing.

Expert:  Viet - Printer Tech replied 10 months ago.

If all my above suggestions do not work, please do the following:

1. Click on Start\Control Panel\Programs\Programs and Features, then uninstall the Canon driver / program.

2. Then shut down / restart the computer.

3. Then click on Start -> Devices and Printers, and if you still see any Canon item there, then right-click on it and remove it for now, and confirm.

4. Then click on the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mg-series/pixma-mg6220/

, then there, click on DRIVERS & DOWNLOAD

, then click on SELECT on the right of the item "MG6200 series Mini Master Setup"

, then check the box in front of "I have read and agree to the terms..."

, then click on DOWNLOAD in order to download / install the printer's driver / software, and check.

Note: When prompted during installation, make sure to select the wireless (network) option.

When you are available, please type at the box below, then click on the Reply button below in order to continue troubleshooting. Thank you.

Expert:  Viet - Printer Tech replied 10 months ago.

If you still need help with this issue or with anything else, please type at the box below, then click on the Reply button below to continue. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,