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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31236
Experience:  Printer and scanner problem resolver for over 15 years
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I have a problem with 1350cnw 009-654
, this is the

Customer Question

Customer: i have a problem with 1350cnw 009-654
JA: Thanks. Can you give me any more details about your issue?
Customer: this is the message on display, and i cant print
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please what you have already done to try to resolve this?

Thank you

Customer: replied 10 months ago.
toner 4x out and in printer; look by Dell on site answer, service needed
Expert:  Richard replied 10 months ago.

Ok, can you perform the instructions on my link below please

http://www.dell.com/support/article/us/en/19/SLN122988/en

Tell me if this removes the error.

Let me know the results please.

Customer: replied 10 months ago.
on google different solution, firmware update and 009 means consum. errori followed the link. it is a bigger mc with a belt. I have Dell 1350cnw
Expert:  Richard replied 10 months ago.

ok, sorry I am not exactly clear on your response. Your trying to google a solution?

Customer: replied 10 months ago.
only looking on google,, not done
Expert:  Richard replied 10 months ago.

ok.. so your not willing to do the instructions?

Sorry, I'm finding the responses confusing. Did you see the instructions I gave?

Customer: replied 10 months ago.
sure its another machine
Expert:  Richard replied 10 months ago.

ok, sorry but I am just not understanding your replies.

I will opt out of working with you further as it may be best you work with another expert.

You do not need to do anything, you will be notified when another expert takes over your case.

Thanks

Customer: replied 10 months ago.
I am 3 days waiting
Customer: replied 10 months ago.
Can I become a Service manual for that printer?? Not a User manual