Hello and thank you for choosing JA for your support needs. Sorry for the issue. You did Download the Windows 10 drivers, correct? Also, when did you upgrade to Windows 10?
OK, understood. Would you like a remote connection Sir or Madam so I can see/resolve the issue remotely?
If you desire a Remote connection:
No Sir or Madam, this is not a Phone Call. It is Remote Control of your PC to fix the issue. It is a little faster to do it then to explain it. But if you desire a step by step explanation. Just let me know...
I am here until Mid-night Central Time. Just click on the link that I posted Sir or Madam. It will then walk you through the process... I am already online awaiting you in the Secure Connection.