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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is on wyfi but when i try to print it goes to a

Customer Question

My printer is on wyfi but when i try to print it goes to a printer that won't print. While i am typing this a popup said the printer i want is off line. I have tried on my own to get the correct printer but it won't let me.
Submitted: 10 months ago.
Category: Printers
Expert:  Jason Jones replied 10 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason