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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4687
Experience:  B.Sc. Computer Science with Honors
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Epson printer WF-3620 offline need help getting it back

Customer Question

Epson printer WF-3620 offline need help getting it back online
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your wireless printer.

Expert:  Michelle replied 11 months ago.

1. Unplug the routers power cable and let it sit for 2 to 3 mins.

2. unplug the printer power as well and let it sit.

3. Connect the routers power back and let it turn on and bootup

wait for 3 mins to get the router booted up and be stable

now turn the pc/computer on and let the computer connect to the wireless and verify the pc is connected to the internet using wireless service.

4. Now turn the printer power on and let it boot as well.

Now try to print and tell me if it prints or not.

Expert:  Michelle replied 11 months ago.

let me know how it goes.

Customer: replied 11 months ago.
It did not print
Expert:  Michelle replied 11 months ago.

what is the operating system you have on the computer.

Expert:  Michelle replied 11 months ago.

do you have windows or macos