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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4956
Experience:  B.Sc. Computer Science with Honors
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Epson printer WF-3620 offline need help getting it back

Customer Question

Epson printer WF-3620 offline need help getting it back online
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your wireless printer.

Expert:  Michelle replied 1 year ago.

1. Unplug the routers power cable and let it sit for 2 to 3 mins.

2. unplug the printer power as well and let it sit.

3. Connect the routers power back and let it turn on and bootup

wait for 3 mins to get the router booted up and be stable

now turn the pc/computer on and let the computer connect to the wireless and verify the pc is connected to the internet using wireless service.

4. Now turn the printer power on and let it boot as well.

Now try to print and tell me if it prints or not.

Expert:  Michelle replied 1 year ago.

let me know how it goes.

Customer: replied 1 year ago.
It did not print
Expert:  Michelle replied 1 year ago.

what is the operating system you have on the computer.

Expert:  Michelle replied 1 year ago.

do you have windows or macos