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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I downloaded windows 10 yesterday on my HP tower computer.

Customer Question

I downloaded windows 10 yesterday on my HP tower computer. Microsoft worked with me download a faster browser and updated the driver for my Cannon Injet MP 230. Yet, after there work they suggested that I contact you, since I still cannot print. Can you provide any suggestions?
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
Expert:  Viet - Printer Tech replied 10 months ago.

Thank you; please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=b3e1af02-66f4-4e69-a02e-47eb04b842db

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 10 months ago.

It looks like you are not there. If you still need help with this, please reply at the box below any time. Thank you.