How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11186
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
23511658
Type Your Printers Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

The Docu Print CM215 fw will not function - it shows a code

Customer Question

The Docu Print CM215 fw will not function - it shows a code(###) ###-####- how do I rectify this problem - I cannot use the printer/scanner/fax
Submitted: 11 months ago.
Category: Printers
Expert:  Michael Hannigan replied 11 months ago.

Hello. My name is Michael. I will be helping you with your question today.

Expert:  Michael Hannigan replied 11 months ago.

This error means that the drum needs to be taken out and the area around it cleaned.

There is toner on the drum. Once this is corrected, it should work normally. Please let me know how you make out and if you need additional help.

Mike

Customer: replied 10 months ago.
Hi Michael – I have tried to correct the machine by cleaning the drum but still having problems – I have now purchased a new HP printer/fax/scanner and have tossed the Fuji Xerox in the dump.Thank you for your assistance.Regards,Gary
Expert:  Michael Hannigan replied 10 months ago.

That's a pretty good place for it. I respect it, and commend you for being decisive. Probably the course I action I would have taken. Time is money, right?

I would appreciate a moment of your time to rate my level of service at your convenience.

Mike

Related Printers Questions