Please let me know the correct model no. of the printer, because there is no such model like MG2012
Thanks for the update, you said that Windows version was upgraded to 8.1 from 7, did you updated the Canon software after that ?
Please follow the steps from the link below and let me know, if you are able to scan or not ?
There is no need to use the phone call option, it is a optional service. Just follow the steps from the link, which I have provided and let me know when you are free.
No problem, just reply me back, when you are free.
Just save this page in the favorite list and then, when you want to reply me back, open this page from the favorite list and reply me back, But, please remember to try the steps from the link given, before replying me back.