I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
if it is wireless there may be a very simple problem with it that i can fix in about 5 minutes for the money you already paid.
in the computer go to the devices and printers folder
remove the printer that is there now
then click the button to add printer
let it scan the network for the printer
if it shows up just select it and click next next next
it should install again and work.