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Louie
Louie, Technician
Category: Printers
Satisfied Customers: 11966
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Says Printer is out of paper, but I put paper in and it

Customer Question

Says Printer is out of paper, but I put paper in and it won't print or stop saying that it is out of paper??
Submitted: 1 year ago.
Category: Printers
Expert:  Louie replied 1 year ago.

Hi Steven and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, it would appear to be a paper sensor issue.

Let's try first this (reference) video tutorial from HP. Please click HERE.

If not corrective, then:

  • Grasp the handle on the front of the input tray, and then pull the tray towards you to open it.
  • Remove the stack of paper from the tray.
  • Inspect the paper tray and remove any obstructions such as torn paper, foam packaging materials, or tape packaging materials. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues. If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  • Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  • Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The printer can only process one type of paper at a time.
  • Tap the stack of paper on a flat surface to align the edges.
  • Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
  • Slide the input tray back into the printer to close it.

If issue persist, then consider replacing the paper tray 1. Click HERE.

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