Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello. My name is ***** ***** I'll do my best to assist you. First, can you tell me what operating system your computer has?
Thank you. Do you know if it has Windows 7, 8 or Windows 10 for example?
It may say on the computer somewhere. If not, Please click start and into the search box type msinfo32 and press enter. A window will appear with OS Name. Let me know what it says.
Thank you. Also, under "System type" does it say 86 or 64?
Thank you. Please see the following link for the software (driver) for your printer. Choose "Download File" and when the file is downloaded, run it and follow the prompts to install. After this your printer will print again. Please let me know if it does not. You can reply to this post.
Hello. Were you able to successfully download and install the driver?