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Austin Atkins
Austin Atkins, Technician
Category: Printers
Satisfied Customers: 428
Experience:  COMPTIA A+ Certified Technitian
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I have a Dell All in one printer 948. I need to reinstall

Customer Question

I have a Dell All in one printer 948. I need to reinstall but cannot locate my Drivers and Utilities CD. Is there anyway I could get a replacement CD?
Submitted: 10 months ago.
Category: Printers
Expert:  Austin Atkins replied 10 months ago.

Hello. My name is ***** ***** I'll do my best to assist you. First, can you tell me what operating system your computer has?

Thanks.

Austin

Customer: replied 10 months ago.
Sorry, I don't know that much about the computer. We have an HP pavilion. I have a Dell All in one printer 948. I just need the start up CD
Expert:  Austin Atkins replied 10 months ago.

Thank you. Do you know if it has Windows 7, 8 or Windows 10 for example?

Customer: replied 10 months ago.
Checking, Guess I am not sure. I will find out the info and can check with you later if you need to know that. I have everything else that came with the printer except the CD
Expert:  Austin Atkins replied 10 months ago.

It may say on the computer somewhere. If not, Please click start and into the search box type msinfo32 and press enter. A window will appear with OS Name. Let me know what it says.

Thanks.

Austin

Customer: replied 10 months ago.
it is 7
Expert:  Austin Atkins replied 10 months ago.

Thank you. Also, under "System type" does it say 86 or 64?

Austin

Customer: replied 10 months ago.
32
Customer: replied 10 months ago.
sorry, 64
Expert:  Austin Atkins replied 10 months ago.

Thank you. Please see the following link for the software (driver) for your printer. Choose "Download File" and when the file is downloaded, run it and follow the prompts to install. After this your printer will print again. Please let me know if it does not. You can reply to this post.

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=NWXHK

Thanks.

Austin

Expert:  Austin Atkins replied 10 months ago.

Hello. Were you able to successfully download and install the driver?

Austin