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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a canon MX479 printer. There are two computers

Customer Question

I have a canon MX479 printer. There are two computers connected to it. One is over a wifi and the other with a USB cable. The wifi connection works good and prints like it is supposed to. You can scan or copy documents on the printer. The computer with the USB cable will not any longer print anything. I replaced the USB cable with a new one but that did not help. Any suggestions. ***@******.***
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Does the problematic computer have Windows XP, Vista, or 7 or 8 or 10? Or is it a Mac computer?

Please reply at the box below. Thank you.