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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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There is a burning small when my printer prints. Copies are

Customer Question

There is a burning small when my printer prints. Copies are smeared and paper crinkled.
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Shirley.

Do you ever see any smoke?

It is normal for there to be some smell from a laser printer, not so much a burning smell, but more a "heat" smell, as the fixer unit assembly has to get quite hot to fuse the toner to the paper. That is also why copies are warm when they come out.

Is what you are experiencing significantly beyond this?

Customer: replied 11 months ago.
Copies are not usable. Paper is crinkled over entire surface. There are two marks down the length of the page that look like roller marks. Print is smeared. I have never seen any smoke.
Expert:  Nathan replied 11 months ago.

Thanks for confirming. How long have you had the machine for?
Estimate of how many pages printed?
Have you ever replaced any of the drums?