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JKalman
JKalman, Engineer
Category: Printers
Satisfied Customers: 552
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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How to remove paper jam?

Customer Question

How to remove paper jam?
Submitted: 10 months ago.
Category: Printers
Expert:  JKalman replied 10 months ago.

Hello. My name is Joel. Thank you for your question. I can help you resolve your problem. You disconnect the power cable, open the top door, and gently move the carriage to the left or right. Remove the paper cassette tray, and look for the paper jam. Also, open the back door. Carefully remove the paper jam without tearing the paper. Replace the paper cassette, connect the power, close all the doors, and turn on the printer. This should clear the jam.