Hello. My name is Joel. Thank you for your question. I can help you resolve your problem. You disconnect the power cable, open the top door, and gently move the carriage to the left or right. Remove the paper cassette tray, and look for the paper jam. Also, open the back door. Carefully remove the paper jam without tearing the paper. Replace the paper cassette, connect the power, close all the doors, and turn on the printer. This should clear the jam.