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To start, please view the video below. It should start around the 40 seconds mark, and it should show the correct paper out put tray that is causing the issue.
Please send a reply and let me know if opening that specific tray, fixes the error message. Thank you~
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.