How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have dell computer and a hero3.1 printer and it asked to

Customer Question

I have dell computer and a hero3.1 printer and it asked to download a windows 10 driver as I can't print. What can I do?Bill
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Did you upgrade to Windows 10 recently?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 11 months ago.
I tried to update with new driver vut didn't work. Yes you can get onremotly
Expert:  Viet - Printer Tech replied 11 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ed612112-b907-48aa-8047-95a42f81f9b8

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does no

Expert:  Viet - Printer Tech replied 11 months ago.

1. Click on the website below in order to connect remotely with me:

http://tinyurl.com/z4nrhko

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 11 months ago.

Is there any issue running the item Elsinore.ScreenConnect.Client at the above website?

Expert:  Viet - Printer Tech replied 11 months ago.

It looks like you are away; when you are available, please reply back at the box below to continue. Thank you.