Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
From where did you purchase the cartridge?
North America and Asia Pacific (excluding India, China, Japan, and Indonesia) - Use HP 61 Black and HP 61 Tri-color
Western Europe - HP 301 Black and HP 301 Tri-color
Middle East, Africa, Latin America, Japan, and CIS - HP 122 Black and HP 122 Tri-color
China, India, and Indonesia - HP 802 Black and HP 802 Tri-color
Make sure that you are using the correct model of cartridge.
Let me know if you are using the right one and still not able to insert it.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Are you able to remove the old cartridge from the printer? Are you replacing it for the first time?
Try the instructions in the link below in order to insert the cartridges.
S H E F I N