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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35232
Experience:  Troubleshoot printers, scanners, etc.
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I am setting up my new Canon PIXMA MX922 printer. I have

Customer Question

I am setting up my new Canon PIXMA MX922 printer.
I have completed the steps through loading the paper and getting a test printout. Now I want to connect to my WiFi. I need help on this step.
I am using an iMac Retina 4k with OS 10.11.2.
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Can you please tell me what happens when you go to the Wireless LAN setup (or WLAN Setup) menu on the printer's screen?

Also, what happens when you install the printer's driver / software on the computer?

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 11 months ago.

STEP 1:

- On the printer's screen, press the Menu button, then use the arrow buttons to select the option Wireless LAN Setup (or WLAN setup), then press OK button

, then if prompted to press the WPS button on the access point, then press the red Stop/Reset button.

, then select the Standard setup option, then select / connect to your wi-fi/wireless network name.

Please click on the website below for full instructions / illustrations:

http://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/pixma_mx924_printer_wireless_connection_setup/

, then there, click on the option Standard Connection Method, and follow the instructions there.

; (it is for a similar Canon printer model, but the steps are the same.)

Expert:  Viet - Printer Tech replied 11 months ago.

STEP 2:

- Once STEP 1 is done successfully, then please do the following on the computer:

Download and install the Printer Driver file mcpd-mac-mx920-11_7_1_0-ea17_2.dmg at the website below:

http://gdlp01.c-wss.com/gds/0/0100005570/03/mcpd-mac-mx920-11_7_1_0-ea17_2.dmg

, and download and install the Scanner Driver file msd_-mac-mx920-19_1_0a-ea11.dmg at the website below:

http://gdlp01.c-wss.com/gds/9/0100004889/02/msd_-mac-mx920-19_1_0a-ea11.dmg

Reference:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922/

When you are available, please reply at the box below to continue troubleshooting. Thank you.