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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer won't connect with my Mac

Customer Question

My printer won't connect with my Mac
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Was it working previously? Or is this a new printer or new computer, etc.?

What's the model of your printer?

Can you click on the Apple logo / menu, then click on About this Mac, then tell me your Mac OS X version, such as 10.6, 10.7, ..., 10.10, 10.11, etc.?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you.