I'm sorry about the issue. Was it working fine previously or not? Do you use the EPSON Scan program on the computer?
Do you see any scanned file in the Documents or Pictures folder?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,