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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print from my mac. this has been going

Customer Question

my printer will not print from my mac. this has been going on for a few months. anything i can do to fix this problem
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Was it working fine previously? Is there any error or message?

What's your Mac OS X version, i.e., 10.6, 10.7,..., 10.9, 10.10, etc.?

Are you currently able to make a copy from the printer's glass (not print from the computer)?

Please reply at the box below. Thank you.