Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Did removing the envelope require any roughness, or any considerable force expended on removing it or scraps of it?
Did you get all, repeat all, of the envelope removed (if it came out in pieces) ? this is important.
Does paper feed into the printer at all, when (or before) the grinding and the Paper Jam error appear?
Your printer may, unfortunately, require some repair-servicing to work again, if paper removal required any roughness. And if there are still *any* scraps of that envelope left in the printer, it will have to be found and removed (if this is the case, I will give you specific instructions.)
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
I'm sorry that my efforts have not been helpful so far. Your printer may simply be 'broken', unfortunately.
Would you like to try another Expert's approach (at no additional charge, and just at the cost of a bit of waiting) ? if so, let me know, please.
I have no power over refunds. For all issues of billing, payment, subscription terms and status, etc., I must refer you to Customer Support at JustAnswer.com, which may be contacted through:
They will no doubt address your concern, if you contact them, with reasonable promptness.
I am curious as to your assertion that I did not read your question correctly the first time. I thought (just to defend myself with a reasonably short summation) that it was a matter of a paper jam of an envelope and a persistent paper jam indication.
The printer will probably have to be repair-serviced, or else replaced. Grinding gear sounds (usually a malpositioned or broken cam or similar part) generally do.
Thank you for asking your question here at JustAnswer.com, and good luck.
Thank you for the explanation. I sometimes have to double-check on details like that. I guess I may have overdone it a little this time.
Good luck with the printer. Contacting Customer Service should get results - if it doesn't, let me know and I will pass your request up the line myself.