Printer Repair Questions? Ask IT Technicians for Answers ASAP
Can you tell me the current status of the inl level of that cartridge, after checking it ?
If you are able to check the ink level then, it means the chip on the cartridge is OK and the printhead can detect it. But, as you do not get ink, it means the nozzle on the printhead is damaged and that is why, you are not able to solve the problem, by cleaning and deep cleaning the printhead. In this case the only solution is replacing the printhead with a new one. Please let me know, if you need the steps to replace the printhead.