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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4931
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a epson xp-410. i appear to have a good wi-fi

Customer Question

i have a epson xp-410. i appear to have a good wi-fi connection. when i try to print from my gateway computor i keep getting a signal that i can not print off-line. if i connect to the printer using a usb cable the printer works. do i have to get on line and how do i do this. ihave had this printer two years but haven't used it except for copying. i have lost the disc that came with printer.
Submitted: 11 months ago.
Category: Printers
Expert:  Shefin replied 11 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please watch the video below and setup wireless on your printer. After setting up wireless, try printing again.

http://www.epson.com/cgi-bin/Store/support/SupportShowVideo.jsp?UseCookie=yes&oid=224802&void=235433.

If the issue persists, or you have any questions, please be back and let me know.

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Thank you!
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