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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31290
Experience:  Printer and scanner problem resolver for over 15 years
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Dell AIO 966 printer will not pick up paper, message is

Customer Question

Dell AIO 966 printer will not pick up paper, message is "load paper tray". I have loaded and entered when done and message returns.
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Hi there and welcome

As the first step, can you remove the power to the printer (so unplug it from the power socket) then wait 10 minutes.

Connect the power, turn on the printer and tell me if it now functions please.