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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to set up. Have put in wifi said and password, but

Customer Question

Trying to set up. Have put in wifi said and password, but now the display is just saying setting up wifi. Cannot get any further.
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What's the model of your printer?

Is this a new printer? Or was it working previously?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

What happens when you install the printer's driver / software on the computer?

Can you disconnect power cords from printer and internet modem/router devices, then go to wi-fi/wireless setup menu on the printer again, then after selecting / connecting to your wireless network name, then enter your wi-fi/wireless password, then press OK/apply, etc., then what happens?

Please reply at the box below. Thank you,