Sorry that reply was for someone else.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I'm happy to assist you with this, but as these are 2 separate issues, we can really only address one question at a time.
Which printer would you prefer to discuss here? If you wish to, you can post a new question/topic on the other one to work on separately, here: http://bit.ly/1QwLxGh