How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

EPSON WF-3520 series. When trying to print from my iMac I

Customer Question

EPSON WF-3520 series. When trying to print from my iMac I get "Communications error" message. All it says is to "Connect the product and turn power on". It is connected because I can scan to PC from the printer and it sees and loads file on my PC.
I have tried everything I know to no avail. Please tell me steps to take to debug this problem.
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks