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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16314
Experience:  HNC Computing; Large format and multifunction printer expert
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I have a Canon-Pixma-Pro9500 that I have not used, but after

Customer Question

I have a Canon-Pixma-Pro9500 that I have not used for sometime, but after I used it for the last time I had the unit serviced. Now I am trying to load new ink cartridges but the print head tray will not slide to the middle of the rack, so I can't install. Blue and yellow lights blink alternately. any ideas?
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

How long ago was the printer last used? The mechanism may have seized.

With the printer turned off, you will need to apply some grease to the printhead rail, and carefully try to move the printhead assembly along the rail to free it up.