Can you tell me what happens, when you re insert the old cartridge ?
Thanks, ***** ***** is very helpful. The problem you are facing is caused due to defective cartridge and as the cartridge is brand new and it has a manufacturing defect, probably the chip on the cartridges seems to be defective. You can replace it free of cost from Epson. Unfortunatly, there is no way to repair a defective cartridge.
You have to call Epson, if you have bought the cartridge online and tell them the whole situation. They will help you to get the replacement.
Calling us will not help. You can call on 1800(###) ###-####and get the replacment.