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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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I have a WF-2530 all-in-one and just replaced the black ink

Customer Question

I have a WF-2530 all-in-one and just replaced the black ink cartridge with a new one I purchased from Epson. I'm getting a message that says the ink cartridge is not recognizable. How do I fix this??
Submitted: 11 months ago.
Category: Printers
Expert:  Sowrav D. replied 11 months ago.

Can you tell me what happens, when you re insert the old cartridge ?

Customer: replied 11 months ago.
It works, but the cartridge is almost empty and the print quality if poor.
Expert:  Sowrav D. replied 11 months ago.

Thanks, ***** ***** is very helpful. The problem you are facing is caused due to defective cartridge and as the cartridge is brand new and it has a manufacturing defect, probably the chip on the cartridges seems to be defective. You can replace it free of cost from Epson. Unfortunatly, there is no way to repair a defective cartridge.

Customer: replied 11 months ago.
How do I get a replacement cartridge?
Expert:  Sowrav D. replied 11 months ago.

You have to call Epson, if you have bought the cartridge online and tell them the whole situation. They will help you to get the replacement.

Customer: replied 11 months ago.
Do you have a phone number I can call?
Expert:  Sowrav D. replied 11 months ago.

Calling us will not help. You can call on 1800(###) ###-####and get the replacment.