Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly?
I sent you request for remote service. Please accept it then follow steps here to connect with me.
If you want me to connect remotely, then it would be additional otherwise we'll have to continue here. What is your printers model #, the operating system it is on and the medium is it connected via?
Please provide all details requested.
Go to Devices & Printers, right click the printer listed and remove it. Then click Add Printer, choose Add a Wireless, Network or Bluetooth Printer, and tell me if it scans for it over the network and displays it in the list?