How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

HP 2300d laser printer -- all of a sudden I'm getting an

Customer Question

HP 2300d laser printer -- all of a sudden I'm getting an "install cartridge" error; the cartridge has been in place all along; remove & reinstall; same error messages; what should I do next? Thanks
Submitted: 11 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 11 months ago.

Hello and thank you for choosing JA for your support needs..

Now try this:

Please get some Alcohol Pads or Q-Tips along Alcohol. Rub the Copper or Gold contact to remove any oil or residue. While doing this unplug the printer for 15 minutes....

Chime in and let me know of your results....