Sorry, I cannot understand your problem, can you please explain it again ?
Sorry for the misunderstanding, we are not HP support, so it it not free. We are Justanswer.com a global paid support site. If you sill want to continue with us, please let me know.
See, this is a online support just like HP and as they cannot see your printer, we too cannot see it. So, unless you will provide the complete information, how will I give you the answer. You are asking for the refund, without even trying our service. If your printer is more than one year old, HP will also not give you support free of cost. They will even charge your more than us and without any refund policy.