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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Error C000. Unplugged the power cord re booklet instruction.

Customer Question

Error C000. Unplugged the power cord re booklet instruction. Re-connected and error C000 re-appeared.
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi, My name is ***** ***** i will be assisting you

remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
once these steps have been done turn on printer and check

let me know if you get same error code or different one