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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31190
Experience:  Printer and scanner problem resolver for over 15 years
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I have a bro. printer m# mfc-685cw, had a paper jam,removed

Customer Question

I have a bro. printer m# ***** had a paper jam,removed paper machine didn't reset,please HELP
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you please remove the power to the printer (so unplug it from the power socket) and wait 10 minutes.

Then connect the power to the printer, turn it on and tell me please if it now functions correctly.

Let me know the results please.