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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother MFC-7360N all of a sudden will not print anything

Customer Question

My Brother MFC-7360N all of a sudden will not print anything that is Microsoft word created but it will print my bank statement from the internet??? I am a medical transcriber and need to print out my work. I did notice it only wants to be a FAX machine. It also appeared with a TAD on the LED screen???
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

When printing a word document, are you able to select the correct printer name you want at the print dialog window?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No Error Message. The printer choice is Brother-FAX so it won't print the letter on the screen. I have a new HP computer with Windows 10. Yes we can remote.
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=66cf0bf7-7af7-438b-8750-bdffadfeb3d3

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

1. Click on the website below in order to connect remotely with me:

http://tinyurl.com/peqpme7

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

Is there any issue with running the file Elsinore.ScreenConnect.Client from the website http://tinyurl.com/peqpme7? Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

Or click on the new website below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=66cf0bf7-7af7-438b-8750-bdffadfeb3d3&Type=Java

, then allow the Elsinore.ScreenConnect.ClientBootstrap program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 1 year ago.
Please don't charge me anything because I fixed it myself
Expert:  Viet - Printer Tech replied 1 year ago.

Sorry, I was trying to connect remotely to your computer and fix, but it seems your computer could not. If you don't mind, how did you fix it? Did you select the correct printer's name, etc.? Do you need help with any other computer question/issue? Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

This is being cancelled. If you need help with anything else, please come back any time. Thank you for the update.