Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
The head parks automatically when the printer is idle/asleep, or powered off.
If you mean you want it to move over and stop in a position where the cartridges can be serviced, you have to go into the setup menu, under tools/maintenance, look for Ink or Ink Levels, and there you will see a "change cartridge" function, which prompts it over after lifting the lid.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh
Thank you, ***** ***** a good day,