Do you see "Deep Sleep" on the printer screen ?
Can you tell me the error message ?
Can you tell me, what version of Windows do you use ?
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What is the exact and entire error on the printer itself? For example it may just be some flashing lights.
it is supposed to come right out of the deep sleep mode if you push any button on the control panel of the printer
if it is not doing that than the printer is stuck and probably has a physical problem with the chip set
the only thing that i can tell you to try is to leave it on and with it still on
unplug it from the wall
wait a few minutes and then plug it in again
if that wont reset it probably nothing will
but you should try making a copy directly from the printer if you can
and check that the usb cable is connected on both ends the printer and the computer