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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35228
Experience:  Troubleshoot printers, scanners, etc.
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The printer will not accept my wireless WAP key

Customer Question

the printer will not accept my wireless WAP key
Submitted: 11 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What is the exact error or message?

Do you know how to check / confirm your wi-fi/wireless password/key?

What is the model of your Internet/wireless modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
I think so
Att -3241303724 is the key
I have a new Asus computer with windows 10
Customer: replied 11 months ago.
the error message is: does not recognize the WPA key
Expert:  Viet - Printer Tech replied 11 months ago.

Did you get the network name and key at the back/bottom of your AT&T modem device (what's the model of the AT&T modem device)?

So on the printer's screen (not on computer's screen), you go to the wireless setup option, then select / connect to your wireless network name, and it asks for password, then you enter, then the printer says "does not recognize the WPA key"?

Please reply at the box below. Thank you.

Customer: replied 11 months ago.
that is correct
Customer: replied 11 months ago.
it doesn't recognize the password
Expert:  Viet - Printer Tech replied 11 months ago.

Was it working previously? Is this a new printer or new internet modem?

Is the Internet currently working on the new Asus Windows 10 computer?

Is your new Asus Windows 10 computer currently connected to the modem with a cable? Or is the connection wireless?

Please let me know. Thank you.

Customer: replied 11 months ago.
It was working previously. I just moved into a new house and transferred my service. It worked when it was set up and then stopped a couple days later. I'm utilizing my new computer to connect with you and the internet is wireless.
Expert:  Viet - Printer Tech replied 11 months ago.

Thank you. Please try:

Solution #1:

- Confirm your wireless password/key:

Thank you. On the laptop, please right-click on the wireless icon at the bottom right of the screen (at the Desktop screen mode), then click on Open Network and Sharing Center.
(Or go to Control Panel, Network and Internet, Network and Sharing Center.)
Then click on your wireless network name on the right of Connections item.
Then click on Wireless Properties.
Then click on the Security tab.
Then select the box at Show characters.
Then you will see the Network security key above it, that is your wireless password/key/passphrase (it is case-sensitive.)
Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Printer Tech replied 11 months ago.

Were you able to confirm the wireless/wi-fi password/key? If no, please let m know right away. This is important.

Solution #2:

If that does not work, please try:

- Turn off printer, then disconnect the power cords from printer and the internet / wireless modem / router device(s) for a few minutes, then re-connect

, then turn on printer and try again.

Please reply at the box below to continue. Thank you.

Customer: replied 11 months ago.
this has really been of no help, I have done all of this and have had no success.
Customer: replied 11 months ago.
it just keeps telling me to turn the button on the router off for 3 seconds,it gives me 3 minutes to do that and then tells me i have run out of time.
Expert:  Viet - Printer Tech replied 11 months ago.

I'm really sorry; you did not write exactly what you have done previously, otherwise, I would not repeat.

Can you please tell me exactly what kind of button on the router that the printer is asking you to turn on? Is it the WPS button? Or something else?

Please let me know; I will provide more solution. Thank you.

Expert:  Viet - Printer Tech replied 11 months ago.

You were able to confirm the wireless password/key right?

Can you please confirm if you had tried the following steps:

  1. On the printer, press the Wireless button .

  2. Press the Selection button (-) next to Settings.

  3. Press the Down Arrow button to select Restore Defaults, and then press OK.

  4. Press OK again to confirm your selection.

  5. Press the Wireless button again

  6. Then press the Selection (-)button next to Settings.

  7. Press the Down Arrow button to select Wireless Setup Wizard, and then press OK.

    The printer searches for available wireless networks.

  8. Press the Down Arrow button to select the name of your wireless network, and then press OK.

  9. Follow the instructions to connect the printer to your wireless network. It should ask for your password, then enter it and OK, and check.)

Please let me know; don't worry; we guarantee our service. Thank you.

Expert:  Viet - Printer Tech replied 11 months ago.

If needed, please go to Control Panel -> Programs / Programs and Features, and uninstall the HP Officejet program there

, then restart the computer, then download and re-install the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers at the HP website below and check:

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-4600-e-All-in-One-Printer-series/5305049/model/5305050

It looks like you are away, so I'm going offline for now also. We can schedule another time to continue. Thank you for your patience.