Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What operating system is on the sony?
How is the printer connected?
Thanks for confirming,
I had actually not intended to reply to your initial question (accidental post), but wanted to get some more info to route you to another tech. I've opted out, and someone else will be with you shortly.
go to the devices and printers folder
delete the printer from there
then hit the button that says to add a printer
let it scan the network.
if it finds the printer just click next next next and let it re install it
it should work then
if it is not found on the network let me know. It means that the printer is no longer connecting to the router and you have to reset that the way you did when you first purchased the printer
ok so that i am clear when you did the install of the printer again it printed the test page
if you go to devices and printers and
right click on the printer
select PRINTER PROPERTIES
and click print a test page
that means the problem is with the program that you are printing from
when you go to print click on where it says which printer you are printing to
make sure there are not 2 with a similar name. and that you are printing to the correct one
if that doesn't work or it wont print the test page again check the printer itself for any errors.
and after that i think it is going to get a lot more complicated and it might be an issue with the windows print system and it would be a lot easier if i logged in remotely to fix it for you. I have put up an offer to do so as an additional service. If you accept that i can do it this afternoon or any time tomorrow.