Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello there! My name is***** and I will be assisting you today. Sounds like the driver was not installed correctly please follow the steps below.
Choose Apple menu > System Preferences, then click Printers & Scanners.
Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Click the plus icon (+) and add your printer then print a test page
Were you able to click the plus icon? Taht will reinstall your printers. I can also remotely connect and do this for you.
Hello again. I am posting back because i have not heard from you hopefully this a good thing as your problem is possibly fixed. Please either post back if your still having problems or just rate this reply ( 3 stars or better).