Hi, My name is ***** ***** i will be assisting you
how are you connecting printer to computer..usb cable or wifi
please click here and download and install the software compatible with el capitan
download the drivers and utilities combo package and it should get installed
let me know if you face any difficulty or in case you have already tried the above
let me know the status once done
would it be fine if i remote connect and check the issue myself
click here for remote access
in the page that opens click on agree
download and open\run the file
allow it to install
please open the website www.teamviewer.com
in the page that opens click on start full version
it will download a file teamviewer exe
click on the file to open\run it
once its installed, the temviewer window will open
let me know the id and password ***** on left side of the window
yesteamviewer works on mac
even the earlier link would have worked
click on the mac icon on page for macversion
ok no problems..we will continue on chat
is the printer connected to wifi
ok click here and download teamviewer for mac
keep teamviewer open
i have tried all possibilities and have searched for this issue. most of the users have rectified by attempting installation multiple times. However i would not say that it is a viable approach
i will therefore opt out and open this question to my fellow experts for their opinion
you will be notified via email once an expert replies
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
The cost is there because it will take more of my time. If I remote in, at no cost, that means I would be working for free. If for some reason I am not able to fix the problem, you can always get a refund.
Thank you. I will send that up for you.
can you see the printer from any other computer or device on the network ?