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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MX850 ,while doing a nozzle check Printer

Customer Question

Customer: I have a Canon MX850 ,while doing a nozzle check Printer just switched off and wont power on again?
JA: Thanks. Can you give me any more details about your issue?
Customer: Cleaned print head,did one nozzle check,left for approximately 30 minutes and tried nozzlecheck again.was preparing to start when just shut down
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: How long
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Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi, My name is ***** ***** i will be assisting you

please unplug printer power cord and keep the ON button pressed for 10 secs

wait for 2 mins

plug in power cord and turn on printer

let me know if it powers on or not

Customer: replied 11 months ago.
Tried that but no response
Expert:  Michelle replied 11 months ago.

Le me know how old is the printer

also was there any paper jam recently or any sort of errors on the printer