I'm sorry about the issue. That was certainly a scam; you should contact your bank / credit card company to cancel that big charge.
If you try to make a copy from the printer's glass, does it copy fine?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,