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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother MFC-j825dw keeps telling me it is an error state

Customer Question

My Brother MFC-j825dw keeps telling me it is an error state and will not print. I deleted it and then re-downloaded it but I get the same message. I upgraded my windows 7 computer to 10. The installation disk I have will not reinstall it on 10 do I went to the web.
Submitted: 11 months ago.
Category: Printers
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the specific error code/number?
Are you getting the error on the printer itself, or on the computer?