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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon printer printing only black and blue all cartridges

Customer Question

Canon printer printing only black white and blue all cartridges new and full
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi, My name is ***** ***** i will be assisting you

Let me know the operating system installed on the computer connected to the printer

Expert:  Michelle replied 11 months ago.

Please follow the below steps
Remove ink cartridges and printhead and turn off printer
unplug power cord
keep the ON button pressed for 10 secs
with a cotton swab and alcohol clean the nozzles of the cartridge and printhead ensuring they are not clogged
shake the cartridge a bit so that little ink comes out..wipe off excess ink with cotton swab
now turn on printer and insert the printhead and ink cartridge and then peform an head cleaning from the computer
once done print atest page and let me know the status