I am the person that will be helping you today.
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Okay. I understand. The extra cost is due to the fact that the remote will require a bit more of my time. What happens when you attempt to print?
Have you tried resetting the printer cache, which is done by unplugging the power cable for two minutes, plugging it back in, and turning it on?
Does the cycling begin when the print job is sent to the printer or does it start the moment the printer is turned on?
It sounds like it is a hardware issue with the printer.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
That is a physical problem. probably something came lose or broke in transport.
you want to look at places like where the paper feeds and particuarly around the print head to see if it is off the track or locked in place or the cartridges came unlocked.