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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon Pixma that I am having problem getting it to

Customer Question

Hi John; I have a Canon Pixma that I am having problem getting it to send a fax
Submitted: 11 months ago.
Category: Printers
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today.

If you plug the telephone cable that is going into the Canon Pixma into a telephone, are you able to get a dial tone on the phone?

I will be standing by.

Thank you,
Jason

Customer: replied 11 months ago.
The phone works when plugged into the jack that I'm using for the fax.
Expert:  Jason Jones replied 11 months ago.

How is the Canon device connected to your system? (USB, network, or wifi)

Customer: replied 11 months ago.
Wifi; but I can't fax via wifi only scan and print.
Expert:  Jason Jones replied 11 months ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.